Albert Einstein once said that “things should be as simple as possible, but not simpler”. When you are running a business one of your key concerns is how to get your client through the onboarding process as quickly and as easily as possible. Improving customer onboarding is critical to growth, early customer retention and customer activation. Onboarding processes can mean initial opening of an account, taking out a loan, modifying a payment request, annual checkups, and many other similar interactive processes. What is shared and common between all of these is that there is a specific service that the customer is seeking that can only be provided after the onboarding process has completed. Making this as short and easy as possible will not only increase customer satisfaction but also help generate more revenues faster.
Let’s break this down into key points and takeaways to demonstrate the opportunities for real value.